Frequently Asked Questions
What is a Room Escape Game?
A room escape game is like a computer game, but everything is real. Everything has meaning. You find clues and solve puzzles to discover the room’s secrets and escape.
Each game has a goal: you may have to return a stolen painting, escape from Alcatraz, or beat a mafia clan. You need to figure out where to begin, sort out the logic of the puzzles and clues, find the right items, use them correctly, and all within the time limit of one hour.
Why choose EscapeSF?
- Top-rated private escape games, so you don’t play with strangers.
- Over 8,500 corporate bookings since 2014.
- All of our games are multi-room environments, without padlocks and paper puzzles.
Maybe you tried playing other real-life room escape games, but we built something more intense, with a heavy focus on design and setting to immerse you into the story and a lot of behind the scenes high-tech tricks to make some “magic” happen.
Who can play room escape games?
Age and physical abilities requirements.
Our rooms are designed for a small group starting from two players and more. It’s fun for friends, a special date, or as a team-building event.
Physical requirements: ability to walk up/down a flight of stairs and ability to remain on your feet for 60 minutes. No climbing, crawling or heavy lifting.
Children ages 8 to 17 must* be accompanied by at least 1 adult and children under the age of 8 are not permitted to attend.
Age restrictions for each game:
- 10 Years and Up for the Space Bus*
- 10 Years and Up with adults or 14+ without for King Arthur’s Legacy*
- 12 Years and Up for Escape from Alcatraz
- 14 Years and Up for Escape from Blind Tiger Bar
* Space Bus (10+) and King Arthur (14+) can be played without adult present within the game environment.
Do you have any coupons or discounts?
No, we don’t have any Groupon deals. Our approach is well-priced quality games.
With thousands of return customers and a well-established reputation for great games, we are able to maintain some of the best prices per player. Do keep in mind that those are private games, so you have the entire game to yourself.
Additional savings that we provide to you is a very transparent pricing model, without any additional taxes or last-minute “service” fees.
How much time is required for escape games?
EscapeSF games are 60-minutes*, but we ask you to allocate 1.5 hours to include time for the introduction and the optional solution walk-through.
Please arrive 15 minutes before the game starts. The exit door will be locked for 60 minutes and if you succeed, the door opens and you win the game. If you do not finish in time – the game is over (but we will still let you out).
*Up to 75-minute games for Sabotage
What is the number of players per team?
- Alcatraz and Blind Tiger have been designed for teams of 2 to 6 players. This is based on the number of clues and obstacles that need to be solved within 60 minutes. No, we can’t “squeeze” in the 7th person
- Space Bus can accommodate up to 8 adults or 9 kids.
- Sabotage is designed to accommodate large groups of 20+ players
- Sabotage home delivery is a modified version for up to 5 per case.
Do I need anything special?
You do not need to be Superman to win this game; you do need to explore, discover, analyze, brainstorm and think outside the box. Here is a link to some helpful Tips & Tricks to Win Escape Room Games.
We take the matter of safety very seriously. All of the equipment is low voltage, all of the cabinets are bolted down, and all of the games have an ‘emergency exit’ button on the exit door.
Can I take my phone with me into the game environment?
Due to the nature of the room escape games, no recordings can be taken inside the game rooms. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time. We expect visitors not to disclose any details of the game directly or indirectly to the public.
Let’s not spoil the game for other guests.
Is it scary?
No. There is nothing that is designed to scare you or anyone to jump out at you.
How to book a room escape game?
See our schedule We open reservations to the public 2 weeks in advance. For large groups and corporate events, please contact us at email@example.com or fill out Corporate Event Request Form. Only those, who are at least 18 years of age, are permitted to book a game.
This is a live event game, and once the booking is confirmed, we cannot accept any cancellations or give any refunds. Rescheduling fee is $28 per game. Rescheduling within 48 hours of the scheduled event is not permitted. No refund will be provided for cancellations, or in case of no-show.
Any purchase on the website is only valid after payment has been processed by the company. You shall receive a confirmation once your booking is processed.
For issues with reservations, please contact firstname.lastname@example.org or call us (415) 294-1718
A booking becomes a no-show and entry will be denied if the team is late 30 minutes or more. In such an event, the payment is non-refundable and the booking cannot be changed.
How difficult are the games?
The games are hard, but not impossible.
We tried to keep the same level of difficulty for our games. However, some teams find certain games easier than others. It depends on the team and their ability to communicate, work together, and delegate.
An estimate of difficulty levels:
- Alcatraz – 6.5 out of 10
- Blind Tiger – 8 out of 10
- King Arthur’s Legacy – 8.5 out of 10
- Space Bus – 7.5 out of 10 (with a team of 6)
Can I get a refund once purchased?
No. Just like a sporting event, concert, or theater ticket, all sales are final.
No refund will be provided for cancellations, or in case of no-show
Can I exchange my game for a different time slot?
Yes. The rescheduling fee is $28 per game. Rescheduling within 48 hours of the scheduled event is not permitted.
No refund will be provided for cancellations, or in case of no-show.
Can I give my game away or sell it?
Yes. The games are transferable, however, selling reservations for greater than face value may be illegal in your area.
Is EscapeSF hiring?
Yes. We are looking for part-time Game Masters. Must be 18+ and be available to work evenings and weekends.